Category Archives: podcast

World Class IT Security • Thought Leadership • Innovative Ideas • Collaboration, Innovation, Insight, Cutting Edge Ideas and Solutions from the Best Technology Leaders on ways to handle this ever changing and evolving IT security and business IT landscape.

Shift from a “Know It All” Company to a “Learn It All” Company with Chris Pirie

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My guest this week is Chris Pirie, who until recently, was General Manager in Microsoft’s SMGSR organization. Chris led the training and readiness for all Microsoft’s sales, marketing, and technical field employees worldwide.

Chris joined Microsoft in September 2004 as Senior Director of Learning Product Development, and subsequently he held global sales and marketing responsibility for Microsoft Learning, the organization’s customer training business. Chris has launched The Learning Futures Group which helps organizations rethink their Learning and Development strategy in the face of historic disruption and change in the workplace.

What You Will Learn from this Interview:

  • The most agile companies win: How does learning support this strategy?
  • Bold experiments in learning: How do organizations, companies and networks create the right environment to foster individual agility and fitness to become a better learner?
  • Companies relaxing with learning: It’s not micromanaging the process, but creating an environment that encourages a learning culture and putting some scaffolding around it.
  • Old frameworks and top-down modules of learning are dying: Today the expertise isn’t always at the top of the network or the organization. Things are moving too quickly for old structured processes.
  • The power of the metaphor with learning: Giving companies the ability to take on new ideas and develop new intellectual property, like patents, by their ability to ingest new ideas from outside their four walls.
  • Advanced research in learning using neuroscience: Offering better ways to understand how to move information into long-term memory. Discovering which social and physical conditions can accelerate or throttle the learning process.

With this, I want to welcome you to my interview with Chris Pirie.
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How the Detroit Pistons Appreciate Fans Using Data Analytics with Chris Pittenturf

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My guest today, Chris Pittenturf, is a Senior Vice President of Information Technology and Analytics at the Detroit Pistons organization.

With nearly 20 years of IT experience, the last 12 leading data initiatives at Palace Sports & Entertainment, Chris Pittenturf has accumulated extensive knowledge in applying cutting edge technology to business objectives. In early 2012 he was tapped by new ownership to lead a newly formed department, Data & Analytics, which centralizes PS&E’s CRM, Market Research and Business Intelligence efforts.

Since that time Palace Sports & Entertainment has become an industry leader in applying a sophisticated CRM platform to sales and service operations, using market research to drive marketing decisions and assist with partnership sales, and leveraging analytics to make informed business decisions with an emphasis on real time information and mobility.

What You Will Learn from this Interview:

  • Lessons he has learned over 10+ years
  • How to listen to what customers say they want, in context and what their behaviors tell you they want
  • Importance of creating custom customer experiences
  • Decisions around Salesforce CRM, Data warehousing, using MicroStrategy as a BI platform
  • Data Decisions that support or contradict cognitive biases
  • Learn from past decisions he wishes he had made sooner

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Making Disease Optional with Microbiome Health + Abundance Thinking and High Performance Leadership: with Naveen Jain

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My guest this week is Naveen Jain, an entrepreneur and philanthropist, with a passion to solve the world’s biggest challenges with innovative technologies.

Naveen is also on the board of Singularity University, an interdisciplinary university with the mission to educate and inspire leaders to address humanity’s grand challenges through innovative technologies.

I recently met him at the Singularity University Global Summit and was impressed with his new venture, Viome. Viome is focused on disrupting healthcare with the goal of making illness elective by identifying microbial biomarkers that are predictive of chronic diseases and to adjust the microbial imbalance through personalized nutrition.

I invited Naveen to be on my podcast so he could share his vision for exponential technologies and talk about the entrepreneurial mindset you, as a leader, need to have in order to affect your business with innovative efforts.

You will like this episode for three reasons:
1. Naveen and I talk about cutting edge health and wellness
2. If you are an entrepreneur, you will like to be a fly on the wall to learn how a billionaire thinks
3. Learn about “possibility thinking” and how to take advantage of the innovation opportunities when they present themselves
Listen to the interview for Naveen’s insight on benefiting humanity and his philosophy on disrupting major industries.

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CIOs of the Future: How to Help Your CEO Grow the Business

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My guest this week is Chetan Raval, an accomplished Information Technology Leader and huge proponent of AI and automation. His broad areas of expertise include IT security, technology, regulatory affairs, business acumen, finance, and business processes. Throughout his career, Chetan has held various leadership positions with organizations including Mannatech Inc., Analysts International, Cap Gemini, Sony Corporation, and Systems Plus.

Chetan has a strong background in AI, and in the interview, we discuss his success in deploying chatbots and his obsession with automation. We also talk about how to leverage partners for proof-of-concepts, and different ways to find and develop expertise.

I think that one of the things that makes this interview unique is Chetan’s perspective on how an IT Leader can help his CEO grow the business. I believe this is the question that CIOs of the future should be constantly asking themselves.

I encourage you to listen to the interview with Chetan and hope you enjoy it as much as I did!

The items we cover in this interview are:

  • Hyper growth and slow down curve and the role of the CIO
  • Innovative ways to keep the business profitable
  • The power of experience plus technical knowledge of programming language
  • AI, machine learning, chatbots
  • Success in deploying chatbots
  • Using partners for proof-of-concept
  • Ways to find expertise (slack channels, partners, Meetup.com)
  • Examples of Automation that saved human labor
  • Develop internal skills for Incentive Modelling and predictive analysis
  • How to partner with sales and marketing to provide deeper meaning for insight.

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How to Transform Your Business Through Observational Learning and Design Thinking

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My guest this week is Neil Goodrich, Director of IT at M. Holland Company. With a background in accounting, project management, and investigation, Neil’s IT work has recently been focused on building technology teams around cultures of creativity. 

At my CIO Innovation Insider events, I constantly talk to CIOs about innovation and transformation. I recently asked the group this thought-provoking question:

“How do you get your IT team to engage with the business at a higher level?”

Neil has created some amazing ways to do it through storytelling and developing empathy within the business. I also love his practical approach to finding pain points of the end user by doing ride alongs with the sales team members.

I think you will enjoy some practical ideas that Neil and I discuss in this interview. As you develop your own vision of innovation and transformation within your organization, this could be one of the puzzle pieces that you will find very useful!

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