Tag Archives: design thinking

How to Transform Your Business Through Observational Learning and Design Thinking

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My guest this week is Neil Goodrich, Director of IT at M. Holland Company. With a background in accounting, project management, and investigation, Neil’s IT work has recently been focused on building technology teams around cultures of creativity. 

At my CIO Innovation Insider events, I constantly talk to CIOs about innovation and transformation. I recently asked the group this thought-provoking question:

“How do you get your IT team to engage with the business at a higher level?”

Neil has created some amazing ways to do it through storytelling and developing empathy within the business. I also love his practical approach to finding pain points of the end user by doing ride alongs with the sales team members.

I think you will enjoy some practical ideas that Neil and I discuss in this interview. As you develop your own vision of innovation and transformation within your organization, this could be one of the puzzle pieces that you will find very useful!

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The Power of Being Agile, Cheap, Flexible, and Resource Constrained in an Exponential World

This episode is sponsored by the CIO Scoreboard

Enrique Rubio and I share a favorite quote:

“We can’t solve problems by using the same kind of thinking we used when we created them,” Albert Einstein.

I was interested to bring Enrique onto the show because he has great depth of knowledge in understanding perplexing challenge unique to our generation.

How do we in the Western World who live in a World of Abundance solve complex problems in the developing world? How do we deploy exponential technologies in a sustainable way that makes the lives of others better? How do we approach solving complex problems?

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