Tag Archives: observational learning

How to Transform Your Business Through Observational Learning and Design Thinking

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My guest this week is Neil Goodrich, Director of IT at M. Holland Company. With a background in accounting, project management, and investigation, Neil’s IT work has recently been focused on building technology teams around cultures of creativity. 

At my CIO Innovation Insider events, I constantly talk to CIOs about innovation and transformation. I recently asked the group this thought-provoking question:

“How do you get your IT team to engage with the business at a higher level?”

Neil has created some amazing ways to do it through storytelling and developing empathy within the business. I also love his practical approach to finding pain points of the end user by doing ride alongs with the sales team members.

I think you will enjoy some practical ideas that Neil and I discuss in this interview. As you develop your own vision of innovation and transformation within your organization, this could be one of the puzzle pieces that you will find very useful!

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