Legal Services

The Challenge

A distributed legal services firm operating across 140 offices faced increasing instability caused by aging infrastructure and architectural misalignment.

Email ran on an outdated Exchange environment, Active Directory had been poorly structured over time, and overall security maturity was low. A small internal IT team focused on application support, leaving limited capacity for infrastructure engineering and security architecture.

With roughly 10% of staff working as attorneys and multiple lawsuits handled each month requiring reliable eDiscovery access, growing technical debt threatened the firm's ability to support legal operations.

Stabilization & Operating Shift

Before

• Aging Exchange infrastructure supporting distributed offices
• Improperly architected Active Directory environment
• Reactive IT operations and technical debt accumulation
• Limited security maturity and architectural oversight
• Infrastructure instability impacting legal workflows

After

• Modernized email and directory architecture
• Redesigned Active Directory and security framework
• Structured infrastructure and security management
• Reduced operational instability across offices
• Stable systems supporting legal discovery and case operations

RedZone modernized the firm's email platform and corrected architectural issues across core systems. After stabilization, the engagement expanded into ongoing management of security and infrastructure supporting reliable legal operations.

Executive Snapshot

Industry

Legal Services

Users

2000+

Locations

140

Infrastructure

Multiple dat a centers with distributed architecture

Engagement

Infrastructure modernization, email migration, security architecture, Active Directory redesign

Relationship

Multi-year managed infrastructure and security partnership

Current Scope

~$10K MRR plus significant annual project work

Defining Moment

When the migration started exactly the way it was explained in presales and the systems stabilized immediately, that's when we knew the architecture was finally moving in the right direction.

Results at a Glance

• Email and directory infrastructure modernized
• Security architecture significantly improved
• Infrastructure instability reduced
• Reliable support for eDiscovery workflows
• Expansion into long-term managed services
• Distributed systems stabilized across 140 offices

ITLeadership Impact

Operational instability declined as infrastructure and identity systems were rebuilt and architectural ownership centralized. The CIO gained confidence in the environment while internal IT shifted focus from infrastructure troubleshooting to critical application systems.

RedZone now supports the firm with modernized infrastructure, security oversight, and architectural management, enabling reliable eDiscovery operations and stable systems across its distributed offices.

Measurable Outcomes

Operational Stability

• Infrastructure downtime significantly reduced
• Core legal systems stabilized across distributed offices

Security & Architecture

• Environment transitioned from low security maturity to structured security architecture
• Improved protection of sensitive legal and client data

Scalability & Growth

• Initial ~$20K ARR engagement expanded to ~$10K MRR
• Additional annual project work delivered alongside recurring services
• Growth from $2 to 10K of Managed Services